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Sponsors

Summit Partner

Orascom Telecom is a leading international telecommunications company operating GSM networks in high growth markets in the Middle East, Africa and Asia, having a total population under license of approximately 498 million with an average mobile telephony penetration of approximately 46% as of December 31st, 2008. Orascom Telecom operates GSM networks in Algeria ("OTA"), Pakistan ("Mobilink"), Egypt ("Mobinil"), Tunisia ("Tunisiana"), Bangladesh ("banglalink"), and North Korea (“Koryolink”). OTH has an indirect equity ownership in Globalive Wireless which has been granted a spectrum license in Canada. OTH was also awarded the management contract of one of the two Lebanese mobile telecommunications operators ("Alfa") from the government of the Republic of Lebanon. Through its subsidiary Telecel Globe, OTH also operates in Burundi, the Central African Republic, Namibia and Zimbabwe. Orascom Telecom had 78 million subscribers as of December 31st, 2008.

OTH established a strong presence in the GSM Association (the world's leading wireless industry representative body) only five years after its inception. OTH's Chairman and CEO, Mr. Naguib Sawiris, was selected to join the GSM Association's CEO Board in 2002.

Orascom Telecom is traded on the Cairo & Alexandria Stock Exchange under the symbol (ORTE.CA, ORAT EY), and on the London Stock Exchange its GDR is traded under the symbol (ORTEq.L, OTLD LI). For more information visit www.orascomtelecom.com

Diamond Sponsor

Zain is a leading emerging markets player in the field of telecommunications aiming to become one of the top ten mobile operators in the world by 2011. Today it is the 4th largest mobile network in the world in terms of geographic presence with a commercial presence in 23 countries spread across the Middle East and Africa providing mobile voice and data services to 64.7 million active customers as at 31 March 2009.

Zain operates in the following countries: Bahrain, Burkina Faso, Chad, the Republic of the Congo, the Democratic Republic of the Congo, Gabon, Ghana, Iraq, Jordan, Kenya, Kuwait, Malawi, Madagascar, Niger, Nigeria, Saudi Arabia, Sierra Leone, Sudan, Tanzania, Uganda and Zambia. In Lebanon, the company manages the network on behalf of the government operating as mtc-touch. In Morocco, Zain in a joint venture owns 31% of Wana Telecom.

The company offers innovative services in its markets such as One Network, the world’s first borderless mobile telecommunication network enabling customers to receive calls and sms without charge and to make them at local rates throughout many countries in Africa and the Middle East.

The Zain brand is wholly owned by Mobile Telecommunications Company KSC, which is listed on the Kuwait Stock Exchange (Stock ticker: ZAIN). Zain is listed in the Financial Times’ Global 500 Index which ranks the world’s largest companies based on market capitalization
(http://www.ft.com/reports/ft5002008). For more, please visit www.zain.com or
email info@zain.com

Platinum Sponsor

ITS group, a leading integrated information technology solutions provider, offers cutting-edge IT solutions to support the operations of telecommunication service providers enabling them to keep pace with the everlasting evolving and aggressive market.

ITS is proud of its successful track record since its establishment in 1981. It started as a local company in Kuwait and grew to become a leading IT solutions provider in the region with over 2400 skilled IT professionals based in 24 offices worldwide. Our wide range of in-house developed products support the telecommunication operations with more than 175 telecommunication consultants stationed in the MEA, North African, and East Asian regions.

ITS develops product-based customer management and billing solutions for communications and content service providers. ITS’ convergent platform enables service providers to deliver voice, data, video, and content services with multiple networks, payment models, pricing plans, and value chains. ITS’ unique approach is designed to provide its customers superior return on innovation with maximum value and lower total cost of ownership.

TABS provides the foundation for ITS’ comprehensive product offerings. It offers a single business platform with proven support for all types of services, including voice, data and content over wireless and wireline networks. As a result, TABS enables service providers to swiftly develop, price and provision service offerings while strategically managing customer usage and billing.

For more information, please visit our website www.its.ws

Gold Sponsor

Detecon International is a leading worldwide company for integrated management and technology consulting founded in 2002 from the merger of DETECON and Diebold. Based on its comprehensive expertise in information and communication technology (ICT), Detecon provides consulting services to customers from all key industries. The company's focus is on development of new business models, optimization of existing strategies and increase of corporate efficiency through strategy, organization and process improvements. This combined with exceptional technological expertise enables us to provide consulting services along our customers' entire value-added chain. The  knowledge we have gained from successful management and ICT projects in over 100 countries forms the foundation of our services. Detecon is a subsidiary of T-Systems, the business customers brand of Deutsche Telekom.
Integrated Management and Technology Competence
We possess an excellent capability to translate our technological expertise and comprehensive industry and procedural knowledge into concrete strategies and solutions. From analysis to design and implementation, we use integrated, systematic and customer-oriented consulting approaches. These entail, among other things, the evaluation of core competencies, modular design of services, value-oriented client management and the development of efficient structures in order to be able to distinguish oneself on the market with innovative products.
For more information, please visit our website www.detecon.com

 

Silver Sponsor

Nokia Siemens Networks is a leading global enabler of communications services. The company provides a complete, well-balanced product portfolio of mobile and fixed network infrastructure solutions and addresses the growing demand for services in the telecommunication market.

In Middle East and Africa – a region with 68 countries and 1”3 people -, Nokia Siemens Networks operates with a workforce of approximately 4,000 employees, of which 3,000 are service professionals, with key locations in Dubai, Cairo, Riyadh, Islamabad and Pretoria. Nokia Siemens Networks supports more than 130 fixed and mobile operator customers in the region. Dubai is the Regional Hub with a workforce of approximately 500 employees..

Some of the major customers of Nokia Siemens Networks in the fixed network operations include - without being limited to - Telecom Egypt, Saudi Telecom, Telecom South Africa, Neotel South Africa, Syrian Telecom Equipment, PTCL (Pakistan),  Angola Telecom and Motac in Iraq.

The customer list of mobile operators include - without being limited to -  Etisalat, du (both UAE), Telenor Pakistan, MTN Group companies, Zain Group companies, Qtel Group companies, Orascom Group companies, IAM Morocco and Vodafone / Vodacom Group companies in Middle East and Africa.

For more information, please visit our website www.nokiasiemensnetworks.com

Bronze Sponsor

Leader in Europe and in the offshore countries, 6 Times Best Product of the year winner in the USA, The VoIP CALL CENTER SOLUTIONS supplier, VOCALCOM, equips already more than 4000 call centers in the world with more than 470.000 displayed posts.

Company Profile Details

Legal Form: S.A
Capital : 5 M €
Foreign Parts (%): 100%
Year of Establishment: VOCALCOM France 1999
Implantations: France, Belgium, Italy, Spain, UK, USA, Canada, Mexico, Brazil, Morocco, UAE, Tunisia, Lebanon, Algeria …

Products & Services:
1. Web Based Call Center Software, VOIP software Platform, CTI Avaya, Predictive Dialer, Web Costumer Management, Predictive Dialers Avaya, Gateway Video, Voice recognition, Real time supervising and management, Recording conversations, Teleworking solution …
2. Telecoms Hosting, VoIP terminal in France , SIP Provider
3. ASP Platform
4. Training programs : For Management, Middle Management and
5. Call Centers Management Follow up

Web Site: www.vocalcom.com

 

Co- Sponsors

QUALCOMM Incorporated is a leader in the development of CDMA2000® 1x, 1xEV-DO, UMTS and HSDPA/ HSUPA chipsets and solutions. In 1989 Qualcomm introduced Code Division Multiple Access (CDMA), changing the global face of wireless communications forever.

Today, Qualcomm plays a central role in the adoption and growth of 3G and next-generation wireless around the world.  Qualcomm has an intellectual property portfolio of more than 7,200 United States patents licensed by more than 145 telecommunications equipment manufacturers worldwide.

QUALCOMM is included in the S&P 500 Index and is a 2008 FORTUNE 500® company traded on the Nasdaq Stock Market®

Website: www.qualcomm.com

About Oracle Communications
Oracle is #1 in Communications globally with 20 of the world's top 20 communications companies running Oracle applications.  Oracle Communications integrates industry-specific BSS and OSS solutions with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, and carrier-grade middleware and database technologies.  Oracle Communications enables service providers to deliver next generation convergent services rapidly, increase customer satisfaction and loyalty, and reduce costs in the business and the network.  For more information, visit http://www.oracle.com/Communications.  

About Oracle
Oracle is the world's largest enterprise software company.  For more information about Oracle, please visit our Web site at http://www.oracle.com


Ericsson is the world's leading provider of mobile telcoms infrastructure technology and services to telecom operators world-wide. As a market leader in 2G and 3G mobile technologies, Ericsson also supplies telecommunication services and manages networks that serve more than 195 million subscribers. The company portfolio comprises mobile and fixed network infrastructure, broadband and multimedia solutions for operators, enterprise and developer solutions. In addition, the Sony-Ericsson joint venture provides consumers world-wide with feature-rich personal mobile devices.

Ericsson has been doing business in Lebanon for 60 years now. Its driving philosophy is to advance its vision of, 'communication for all', through innovation, technology and sustainable business solutions. It is proud to be in the business of, ‘taking you forward’. Working in 175 countries, with more than 70,000 employees, who generated revenue in 2007 of some USD 27.9 billion (equivalent to Swedish Kroner 188 billion), Ericsson was founded in 1876, it is headquartered in Stockholm, Sweden and it is listed on the Stockholm and NASDAQ stock exchanges.
Website: www.ericsson.com


TE Data is Egypt's largest IP based data communications carrier. TE Data was established in 2001 by Telecom Egypt, the incumbent Operator of Egypt, to act as its data and Internet arm. The company is the fastest growing data communications and Internet Service Provider and the broadband access market leader in Egypt. Currently, TE Data is operational in Egypt and Jordan with a product portfolio that includes narrowband and broadband Internet access services, managed dedicated Internet access services, IP VPN connectivity services, global connectivity services, in addition to consulting and professional services. TE Data is committed to serve the communications needs and providing IP solutions that are reliable and secure. TE Data tailors its solutions to fit the needs of its customer segments whether consumer or business.
Website: www.tedata.net

 

Blue Coat customers include almost every major Internet Service Provider and Mobile Operator in the Middle East, as well as other leading providers across Asia, Europe and the Americas. Service Providers choose Blue Coat to accelerate web traffic, save on bandwidth, as well as filter content and protect against threats. For example, many customers use Blue Coat to provide parental controls to keep children safe while accessing the Internet, while others use Blue Coat to block illegal or unwanted content, like malware. Increasingly, Service Providers are also gravitating to Blue Coat solutions to deliver new managed services addressing application performance management, WAN optimization and the security needs of enterprises.
Website: www.bluecoat.com

 

Andrew LLC, a CommScope company, designs, manufactures, and delivers innovative and essential equipment and solutions for the global wireless infrastructure market. Andrew supports the entire wireless radio frequency (RF) footprint with transmission line systems, antennas, base station subsystems, in-building distributed wireless systems, and network solution products and services.
Andrew, opened a new office in Dubai in 2004. Andrew Middle East is located in the Dubai Internet City Free Zone Area and was established as a separate Andrew unit reporting into the main corporate organization. Andrew Middle East offers equipment and complete turnkey system solutions and services for customers deploying mobile essential and public network systems (e.g. Tetra, GSM and UMTS).

Local presence enables dedicated and continuous support with immediate response times, through a dedicated team covering sales, project, technical and logistical resources.
Morever, Andrew has partners and agents in several other countries throughout the region.

 In 1937, Dr. Victor J. “Doc” Andrew founded Andrew Corporation as a sole proprietorship in his basement on Chicago’s South Side, selling communications products and services. In 2007, CommScope, Inc., based in Hickory, North Carolina, acquired Andrew Corporation for $2.6 billion. Andrew is now the wireless business unit of CommScope, Inc., a recognized world leader in infrastructure solutions for communications networks. The company’s signature “flash” logo is seen on microwave tower and cellular equipment throughout the world. Website: www.andrew.com

 

Datability is a Saudi Company focusing on building niche products and services in the area of data, the services spectrum includes data Quality and Standardization services, data warehousing and Business Intelligence solutions. Our customers include the fortune 500 companies in the GCC region including large Telco operators, banks, service companies and government agencies. The company operates mainly in the GCC markets and offers its products and service through a focused effort by industry experts. Website: www.datability.com

 

By providing fully-managed tower sites on lease basis, Helios Towers makes wireless operators more successful by reducing their capital requirements and expediting roll out.

  • Guaranteed 99.99% uptime
  • 1,000 sites in prime location nationwide
  • Speed to market
  • Marked reductions in CAPEX and OPEX

             HTN  site portfolio includes 1000 four-operator sites across Nigeria’s  six geopolitical
            zones with strong presence in key markets  including Abuja,Lagos,Port Harcourt, 
            Benin,Warri, Kaduna,Onitsha , Kano and Ibadan.

             At Helios Towers, our strategy is to focus on our core business-Passive Infrastructure
            Sharing and be the largest player in Nigeria. Site Management is our core competence,
            now wireless operators   can focus on serving their consumers.

             Helios is well financed by a range of international investors including Helios Investment
             Partners; a $400 pan-African private equity fund.

Website: www.heliostowers.com

Based in the Republic of Cyprus, Cyta provides a variety of advanced telecommunications products and services, covering fixed and mobile voice and data communications. More over, Cyta provides a range of broadband services such as fast internet access, internet protocol television (IPTV) and convergent products.

Cytaglobal, the International Commercial Services Division of Cyta, has developed an extensive submarine fibre optic cable network connecting Cyprus with other countries and international networks beyond.

Furthermore, as an initial party of INTELSAT, EUTELSAT, INMARSAT and NEW SKIES and having access to many major satellite systems, Cytaglobal makes available an equally impressive satellite telecommunications network boasting enhanced, high quality international connectivity.

Through its international network, Cytaglobal has developed competitively priced, innovative, international products and services and achieved to become an important telecommunications hub in the Eastern Mediterranean and the telecommunications bridge between east and west.

Website: www.cytaglobal.com

 

Openwave Systems Inc. (Nasdaq: OPWV) is one of the world's leading innovators of software applications and infrastructure designed to enable revenue-generating, personalized services, including mobile analytics, content adaptation, mobile and broadband advertising, and a suite of unified messaging solutions.

As the communications industry intersects with the Internet, Openwave software enables service providers to converge services, in an effort to increase the value of their networks by accelerating time to market and reducing the cost and complexity associated with new service deployment. Openwave's unique product portfolio provides a complete range of mobile internet service management, messaging, and location based solutions. Openwave is a global company with a blue chip customer base spanning North America, Latin America, Australia and New Zealand, Asia, Africa, Europe, and the Middle East. Openwave is headquartered in Redwood City, California. For more information please visit www.openwave.com.
Website: www.openwave.com

Dilithium® is the global leader in high-quality multimedia delivery over mobile and broadband networks to any device. Dilithium provides the most comprehensive and innovative mobile video solutions, with unmatched breadth of deployments in 60 countries reaching over 1 billion subscribers. Dilithium pioneered mobile video communications and our solutions are deployed by leading network operators, content owners, and aggregators across 2G, 3G, and WiFi networks
Website: www.dilithiumnetworks.com

Lanyard Sponsor

QUALCOMM Incorporated is a leader in the development of CDMA2000® 1x, 1xEV-DO, UMTS and HSDPA/ HSUPA chipsets and solutions. In 1989 Qualcomm introduced Code Division Multiple Access (CDMA), changing the global face of wireless communications forever.

Today, Qualcomm plays a central role in the adoption and growth of 3G and next-generation wireless around the world.  Qualcomm has an intellectual property portfolio of more than 7,200 United States patents licensed by more than 145 telecommunications equipment manufacturers worldwide.

QUALCOMM is included in the S&P 500 Index and is a 2008 FORTUNE 500® company traded on the Nasdaq Stock Market®

Website: www.qualcomm.com

Badge Sponsor


Over the last two years, du has established itself as the new telecommunications company of the UAE.  By the end of 2008, over    3 million customers had chosen to adopt our services.

We offer fixed and mobile telephony, broadband connectivity and IPTV services to individuals, homes and businesses, and carrier services for businesses.  Above all, we offer value, while we continue to deploy state-of-the art technology to keep enhancing the service experienced by our customers.

As a rapidly-growing enterprise, we have close to 2,000 staff working to enhance and expand our bouquet of service offerings.  Our people hail from over 60 countries - we mirror the rich cultural diversity of our nation, while being able to serve our customers in a variety of languages.

Over 50% of our senior management team and customer-facing staff are UAE nationals, and we remain committed to providing fulfilling opportunities for quality talent in a cosmopolitan working environment.

Our vision
To enhance our customers’ lives, anytime, anywhere.

Our mission
We want to delight our customers, be the employer of choice for the best talent, create optimal value for our shareholders through business excellence and innovation, and proudly contribute to the transformation of our community.

We work to deliver our vision by using our talent, skills and energies to connect, inspire and reward all we touch, every day.

Our values
We are confident, friendly, honest, and surprising, and our values guide our actions.

Website: www.du.ae

Delegate Bag Sponsor

TE Data is Egypt's largest IP based data communications carrier. TE Data was established in 2001 by Telecom Egypt, the incumbent Operator of Egypt, to act as its data and Internet arm. The company is the fastest growing data communications and Internet Service Provider and the broadband access market leader in Egypt. Currently, TE Data is operational in Egypt and Jordan with a product portfolio that includes narrowband and broadband Internet access services, managed dedicated Internet access services, IP VPN connectivity services, global connectivity services, in addition to consulting and professional services. TE Data is committed to serve the communications needs and providing IP solutions that are reliable and secure. TE Data tailors its solutions to fit the needs of its customer segments whether consumer or business.
Website: www.tedata.net

Conference Rollup Sponsors

Inmarsat plc (LSE: ISAT) is the leading provider of global mobile satellite communications.  Since 1979, Inmarsat has been providing reliable voice and high-speed data communications to governments, enterprises and other organizations, with a range of services that can be used on land, at sea or in the air.  The company's services are delivered through a global network of more than 500 distribution partners and service providers operating in 180 countries.  For the year ended 31st December 2008, Inmarsat plc had total revenue of US$996.7 million (2007: US$576.5 million) with an EBITDA of US$531.2 million (2007: US$388.1 million).
For more information, please visit www.inmarsat.com

 

Syriatel mobile Telecom is the preferred GSM operator in Syria that provides the most advanced telecommunication innovations to its subscribers who use its network that covers more than 99% of the country’s inhabited areas.

During 2009, Syriatel has 55% share from the market and it witnessed a substantial growth in its subscribers' base to 4.2 million, who are served by 63 nationwide in addition to  3 call centers in Damascus, Homs, and Aleppo.
Other areas of growth include an increased number of international roaming partners to 274 operators in 124 countries for postpaid lines and 44 operators in 26 countries for prepaid cards, in addition to agreements for MMS international service with 54 operators in 40 countries.

Determined to offer its customers the best telecommunication solutions, Syriatel has expanded its services and succeeded in launching the 3.5G HSDPA Technology which offers wireless broadband access to the internet with high-speed connection compliant with the latest 3.5G technology, and completed the first phase of the 3G coverage to areas including Damascus, Aleppo, Homs, Lattakia, and Palmira.  
As well as providing subscribers with different telecommunications and value added services such as voice and data applications, WAP, GPRS, local and international MMS, Syriatel is striving to keep up with the most advanced international GSM services by launching it’s “Abili” service (electronic recharge) which enables all prepaid users to recharge their prepaid cards easily without the need to buy a physical voucher. Also, launched a new product YA Hala Shabab which is specially designed to meet the needs of the youth segment and provide them the opportunity to enjoy using the GSM with a bouquet of interesting services at very attractive prices.

Apart form enabling the nation with basic telecommunication services, Syriatel plays an important social role in the Syrian community through sponsoring different programs and activities relevant to health, environment, sport, education, culture and art.

Website: www.syriatel.sy

POTEVIO International (ME) FZCO is responsible for operations of China POTEVIO Co. Ltd. (formerly China Putian Corporation) in the Middle East and North Africa. With a diverse and invaluable portfolio of products and services, we aim to become the leader in telecom, broadcasting & industrial application product sales and implementation in the region, with our leveraged relationship with China POTEVIO Co. Ltd.

POTEVIO, being a Chinese state-owned corporation, is an industrial leader in manufacturing equipment and providing value added services and solutions globally, in Broadcasting, Communications & Industrial applications. With over 100 years of experience, POTEVIO is the main practitioner promoting the rapid development of China's telecom industry.

Currently based in Jebel Ali Free zone Authority (Dubai – United Arab Emirates), POTEVIO International (ME) FZCO is responsible for all the operations and activities of China POTEVIO Co. Ltd in the MENA region - thus facilitating with sales and administrative offices as well as acting as a regional training, customer support and service center.

For additional  information visit us at www.potevio-mena.com


Delegate Bag Insertion Sponsor

Hinduja Global Solutions Ltd.(HGSL), part of the multi billion dollar conglomerate - Hinduja Group, excels in providing outsourcing solutions that includes Back Office Processing, Contact Center & Customized IT Services to its global clientele comprising of several Fortune 500 companies. The company has over 14,500 employees with 23 delivery centers spread across India, USA, Canada, Philippines and Mauritius.

The Contact Center & Back Office Services Division houses multiple international voice centers & back office processing units for leading Telecommunications, Insurance, Pharmaceuticals, Life Sciences, Banking & Financial Services, Consumer Electronics / Products, Technology, Automotive, Government, Media & Entertainment, Energy & Utilities and Transportation & Logistics companies.

We provide services in English, Hindi, Malayalam, Urdu, Bengali, Tamil, Telugu, Oriya, Marathi, Gujarathi, Kannada, French and Spanish languages. We also have the capability of providing Tagalog/Filipino and Arabic language support.

Today, with a customer base of over 75 clients and revenues of US $165+ million, HGSL is one of the top 10 BPO service providers in India

Our mission is to ‘To Make Our Clients More Competitive’ and our vision is ‘To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions’.

Website: www.htmtglobal.com

 

Media Partners


Official Business Media Partner


   

©2009 Arabcom
The 11th annual Arab International Telecom Development Summit for the Arab States
All rights reserved

Summit Partner
Diamond Sponsor


Platinum Sponsor

Gold Sponsor

Silver Sponsor


Bronze Sponsor

Co- Sponsors













Badge Sponsor


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Delegate Bag Sponsor