Product to be exhibited: The Altitude uCI suite.

What to see: Altitude Software will Showcase the Altitude uCI 7 solution at ARABCOM 2004

Winner of the “2004 Best EMEA contact centre solution” award from ContactCentreworld.com, the Altitude uCI suite is a contact centre solution with universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat. Typical business activities powered by Altitude uCI include debt-collection, customer services, help-desk, telebanking and telesales.

Altitude has more than 600 customers in 50 countries. Worldwide Customers include Telefonica, Etisalat / The Contact Centre, Vodafone, France Telecom/Optimus, TMN, Amena GSM, Portugal Telecom, PTC Yemen, Batelco Jeraisy, Vivo, Globalcom/SCS-Net, Telemar, Dubai Bank, ERA GSM, American Express, Dubai Government, etc.

The latest version of Altitude uCI introduces support for networked contact centres (both over VoIP and PSTN) and innovative features that allow for the rapid deployment of business services and campaigns. The following Altitude uCI functionalities will be showcased during Arabcom 2004 : Computer Telephony Integration (CTI); inbound, outbound, and blended capabilities; agent scripting and interface; Interactive Voice Response (IVR); web call-back and collaboration; web chat; real-time supervision and call recording.